Refund Policy

Effective date: {{EFFECTIVE_DATE}}

The short version: if Smart Home from Scratch isn't right for you, ask within 7 days of buying it and you get a full refund. No questions, no forms.

The 7-day money-back guarantee

The window: 7 days, counted from the purchase date on your receipt. If you send your request within that time, you're covered, even on day 7.
No reason needed: you don't have to explain why. You don't have to finish any lessons first, or even start them.
The full amount: you get back everything you paid for the course, including any sales tax charged at checkout.
The course only: the course does not include electronic parts. Parts, tools, or anything else you bought from another seller are not part of this refund; returning them is between you and that seller.

How to ask

The fastest way: log in, open your Account page, and use the Refund my purchase button. The refund is processed right away, with no questions and no email needed. The button works for your first purchase: if you bought the course again after a refund, email us instead and we'll handle it within 5 business days.

By email: email {{CONTACT_EMAIL}} and say you'd like a refund. Do one of these:

send it from the email address you used to buy the course, or
send it from any address and include your receipt.

That's all we need. We process email requests within 5 business days.

What happens next

A refund from your Account page is processed right away. A request by email is processed within 5 business days of receiving it. Either way, we email you when it's done.
The money goes back to the payment method you used, through Hotmart, which processed your payment. We can't send it to a different card or account.
From there, your bank or card issuer takes over. The refund may take several business days, sometimes longer, to show up on your statement. That part is outside our control.
Once the refund is processed, you lose access to the course lessons. Your account stays unless you ask us to delete it, which you can do by email.

Bought it twice?

If you buy Smart Home from Scratch again with an account that already has access, you don't need to ask. We keep your first purchase, so your access doesn't change, and we refund the second one in full, automatically. We email you when it's done.

After 7 days

More than 7 days after the purchase date, we don't give refunds, except where the law requires one.

Mistakes on our side are different, and you can report them at any time. If you were charged twice, charged the wrong amount, or can't open lessons you paid for, email us and we'll make it right.

Please ask us before disputing a charge

If something's wrong, please ask us for a refund before you file a dispute or chargeback with your bank. Within the 7-day window, a refund from us is faster: the button on your Account page works right away, email requests are processed within 5 business days, and a bank dispute can take weeks. You always keep the right to contact your bank or card issuer.

If a dispute ends with the payment returned to you, your course access is removed, the same as after a refund.

Questions

Email {{CONTACT_EMAIL}} with any questions.

This policy is part of our Terms of Service. Our Privacy Policy explains how we handle your information.